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Noticeboard

Unfortunately we are unable to offer COVID antibody testing at present


As of 8th June 2020, anybody entering the surgery MUST wear a face covering such as fabric masks (these do not need to be medical grade masks) but this is essential for patient and staff safety. We need to continue to maintain social distancing in the waiting room, therefore we would ask where possible for patients to wait outside. You can inform us you have arrived via a phone call to reception.


COVID-19 Research


For further information on COVID-19 research click the "Research" tab to the right side of this page under "further information"

stockxpertcom_id20808191_size0Comments & Complaints

Comments are always welcome and may be made to any of the Doctors. All comments are considered and, where appropriate, responded to on an individual basis.

Complaints should be made through the Practice Manager. They will be treated seri-ously and acknowledged, in writing, within two working days of receipt. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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