Noticeboard

Important Update: As of 18/09/2020 our phonelines between 12 and 2pm will be emergency calls only. We ask all medication is ordered online where possible. We are unable to take any medication requests before 10am.

Due to the recent local COVID outbreak we are restricting access to the building to help protect staff and patients. Please only come to the surgery if you have been invited to do so and only at the allocated time. All prescription requests must be done online or over the telephone and will be sent electronically to your nominated pharmacy. Due to the high volume of calls, all COVID related queries will be directed to the government website.

Unfortunately we are unable to offer COVID antibody testing at present

 

stockxpertcom_id20808191_size0Comments & Complaints

Comments are always welcome and may be made to any of the Doctors. All comments are considered and, where appropriate, responded to on an individual basis.

Complaints should be made through the Practice Manager. They will be treated seri-ously and acknowledged, in writing, within two working days of receipt. 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

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